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Frequently Asked Questions

General topics

  • What is Cable Crowdfunding?

    Cable Crowdfunding supports fundraising for those who are taking actions to "vitalize the local region".

    - Project owners post their plans such as new products, shops, services, events, volunteer activities etc. onto this service.
    - Project backers receive rewards from the project owner as they pledge.

  • What is crowdfunding?

    Crowdfunding is a coined word joining two words, "crowd" and "funding".

    Crowdfunding is the practice of funding a project by raising monetary contributions from a large number of people.

  • Who is the operator of the Cable Crowdfunding?

    Japan Digital Serve Corporation

  • What are recommended environments?

    PC, Mac or smartphones.

    - PC (Windows)
    > OS: Later than Windows 7
    > Web browser: Latest Google Chrome

    - PC (Mac)
    > OS: Later than Mac OS X10.4
    > Web browser: Latest Google Chrome

    - Smartphone (Android)
    > OS: Later than Android 7.0
    > Web browser: Latest Google Chrome

    - Smartphone (iOS)
    > Device: Later than iPhone6 (exclude SE)
    > OS: Latest than iOS 10.3
    > Web browser: Latest Safari

  • How to sign up?

    You can sign up at the sign up page.

    - You may use Facebook and Twitter account to sign up. - You may use your own email address also.

  • How to update my profile?

    You may update your profile at your My Page.

For creators

  • Who are project owners?

    Project owners are people who take actions to "vitalize the local region".

    Project owners post their plans such as new products, shops, services, events, volunteer activities etc. onto this service.

  • How to post new project?

    * Currently we are not accepting new projects.

  • What are rewards?

    Rewards are returning gifts from the project owner to the backers as an appreciation for their pledges. Rewards can be any form of products or services.

For backers

  • Who are backers?

    Backers support project owners to "vitalize the local region" by their actions.

  • How to pledge?

    Select reward at the project detail page, then select payment method.

    The following payments are available. - Credit card (VISA, Master Card, JCB, American Express, Diners Club International)
    - Pay-easy
    - PayPal

  • What happens if the project I pledge fails?

    No worry. All projects in Cable Crowdfunding are "Keep It All" method. At the point you execute your payment your pledge is accomplished, and then you will receive the reward.

  • When can I receive the reward?

    The delivery depends on the project.
    Please refer the estimated delivery on the reward information at the project detail page.

    - If you do NOT receive the reward around the estimated delivery date, please contact the project owner. - You may contact the project owner by clicking the "Contact the creator" button at the project detail page.

  • How can I ask questions to the project owner?

    You may contact the project owner directly.

    By clicking the "Contact the creator" button at the project detail page.

  • What are available payment methods?

    Credit card (VISA, Master card, JCB, American Express, Diners Club International), Pay-easy and PayPal are available.

    Please refer the official site below. > Pay-easy: http://www.pay-easy.jp
    > Paypal: https://www.paypal.com

  • Can I cancel my pledge?

    No. We do NOT accept any cancelation after the payment executed.

  • How can I obtain information about rewards?

    Please contact the project owner in the following cases. We, Cable Crowdfunding, do NOT have any responsibilities regarding rewards shipping.
    You may contact the project owner by clicking the "Contact the creator" button at the project detail page.

    - You do NOT receive the reward.
    - The rewards you receive are NOT save as described at the project detail page.
    - The rewards you receive are broken or missing.